At Donder we stand for quality, which also means a flexible warranty policy when it comes to the quality and manufacturing of our products. If there is something wrong with one of our products, please contact us. We would be happy to see what we can do for you.
Defects not covered by the warranty:
If the product is defective due to normal wear and tear, we unfortunately cannot reimburse this.
Complaints for which we cannot offer compensation are:
- Normal wear and tear
- Due to incorrect or intensive use
- Excessive perspiration
- Stains and discoloration of clothing
- Pilling of clothes
- Defects are caused by washing or drying
- Defects are caused by external influences, such as friction, sharp objects or chemicals
- Defects in water and windproofness of clothing, unless strictly stated in the product description in our webshop.