Have a question?

Yes! Via account.donder.com you log in with your email address and a one-time code — you don't need a password. In your account you can track all your orders and register returns.

Your order is shipped with PostNL. Order on a weekday before 4pm (and everything is in stock)? Then your parcel goes out the same day. Weekend orders are shipped on Monday.

You'll usually receive your order the next working day, between 09:00 and 18:00. Via the PostNL app you can change the delivery day or choose a collection point.

Shipping is free from €60 within the Netherlands and from €80 to Belgium. If your order is below that, you'll see the shipping costs at checkout before you pay.

We ship with PostNL. Order on a weekday before 4pm and everything is in stock? Then your parcel goes out the same day.

Accidentally ordered the wrong size or colour? As long as the warehouse hasn't processed your order yet, you can change it yourself via your account. Not possible any more? Ask your question via the chat at the bottom right — we'll look into it with you straight away.

You can return within 30 days of receipt. Your first two returns are free — we cover the shipping costs.

Register your return via your account — you can log in with your email address and a one-time code, no password needed. Choose the order, click "Request a return" and tell us what you'd like: a refund, store credit or an exchange.

After registering, you'll receive an email within a few minutes with the link to our returns portal. There you'll get your return barcode or label straight away, which you drop off at a PostNL point within 72 hours.

You'll find all the steps and conditions on our returns page. Outlet and Live Auction items and gift cards cannot be returned; items must be unworn and in their original condition.

You'll receive a shipping confirmation by email, including the track & trace so you can follow your order.

Haven't seen an email? Check your spam folder too. Or ask our chat at the bottom right — it looks up the status of your order for you straight away.

Is your size or favourite sold out for now? It's often restocked. On most category pages you can leave your email address under "Keep me posted" — then you'll be the first to know as soon as new items arrive.

Follow us on social media too for drops and live auctions. Items from the sample sale and outlet will not be restocked.

You can check out with iDEAL, Klarna (pay later), Apple Pay, Google Pay, Shop Pay, PayPal, Bancontact and credit card (Visa, Mastercard, Maestro, American Express).

Our kids' sizes are double sizes (62/68, 74/80, 86/92, 98/104, 110/116, 122/128, 134/140 and 146/152) and follow your child's height in centimetres. Is your child 112 cm? Then 110/116 is the right fit.

Every product page has our size advisor: enter height (and weight if you like) and you'll get advice straight away. You'll find all size charts on the sizes page. Still not sure? Feel free to ask the chat at the bottom right.

If you pay on an iPhone or in Safari, you can check out with Apple Pay; on Android or in Chrome with Google Pay. You confirm the payment with your face, fingerprint or PIN — no need to type in your card details.

After your order you'll receive an email with the confirmation and later the track & trace for your parcel.

At checkout, choose credit card and enter your card details. We accept Visa, Mastercard, Maestro and American Express. After confirming your order you'll receive an email with the confirmation and later the track & trace for your parcel.

Yes, we have a digital gift card. It arrives by email straight after purchase, so it's also handy if you need something quickly. You choose the amount yourself.

Please note: gift cards cannot be returned.

Unfortunately it can occasionally happen that we've sent the wrong colour or size.

Send us a message via the chat at the bottom right or the contact form below — and we'll sort it out for you straight away.

We work with PostNL, which offers the following options.

They come back with your order the next working day

The order is delivered to the neighbours

The order is ready for collection at a PostNL point near you.

Your first two returns are free — we cover the shipping costs, so you don't have to pay anything upfront or claim it back. If you send things back more often, we look at it case by case. Is a return the result of our mistake (wrong or damaged item)? Then it's of course always free.

Please note: register your return within 30 days of receipt. Did you have free shipping on your original order, but the return takes you below the free shipping threshold? Then the original shipping costs will be deducted from your refund.

At Donder we stand for quality, which also means a flexible guarantee policy when it comes to the quality and manufacture of our products. Is something wrong with one of our products? Please get in touch with us. We're happy to see what we can do for you.

Defects not covered by the guarantee:

If the product is defective due to normal wear and tear, we unfortunately cannot compensate for this.

Complaints for which we cannot offer compensation are:

Normal wear and tear

Incorrect or intensive use

Excessive perspiration

Colour bleeding and discolouration of clothing

Pilling of clothing

Defects caused by washing or drying

Defects caused by external influences, for example friction, sharp objects or chemicals

Defects in the water- and windproofing of clothing, unless explicitly stated in the product description in our webshop.

The care instructions are shown per item on the product page and on the label in the garment. For most items: wash at 30°C, do not bleach and do not tumble dry.

That way velvet and teddy stay soft and keep their colour the longest.